Help Center

FAQ

Orders

How do pre-orders work?

Can I cancel an order I've already placed?

What do I do if I receive an item I didn't order?

You sent me the wrong item! What do I do?

I'm missing an item from my order! What do I do?

Do I need to create an account to checkout?

Shipping & Delivery

What are your available shipping methods?

What countries do you ship to?

How do I change the shipping address for my order?

What about duties, taxes, and V.A.T.?

Can I have an order shipped to a P.O. box address?

My order hasn't arrived. Could you tell me where it is?

What happens if there is a delivery delay?

Returns & Refunds

What is your Returns Policy?

How do I make a return if I live outside the US?

How do I return an item?

I received an incorrect refund. What do I do?

I never received a refund. What do I do?

What happens to my refund if I'm no longer using my card?

Payments, Promos, & Vouchers

What payment methods do you accept?

When will I be charged for my order?

Am I charged international bank fees when ordering?

Where do I use my promo code?

What should I do if I've been overcharged for my order?

How do I use PayPal as a payment method for my order?

Can I use more than one promo code against my order?

Product & Stock Information

How does a preorder work?

If a product is sold out, will you restock?

Do you provide info on size guides and product specs?

Other

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